When you access our site (sysfix24hrs.com), you may be asked to provide certain personal identifiable information about yourself, such as your name, e-mail id, phone numbers etc. We will treat such information received by you to answer your requests, to advise you good plans, special offers, newsletter, services etc. via mail or phone. We will not disclose, sell, share or rent information received by you in course of accessing our site, use of our services or via chat or phone to our tech experts without your permission or required by law.
If you registers to use our services, we may require your credit card information or any other payment information necessary to complete the payment process from your site. sysfix24hrs may use third party services to process and verify credit cards on our behalf for billing purposes like credit card holder name, credit card number, expiration date, billing address with the credit card processing company. All such details will only be disclosed to the third party only to the extent necessary to complete the payment process.
Computer System Information
We may also ask for information related to your computer in order to provide you service like:
- Information related to purchase date of your (user) computer.
- Type of computer.
- Computer’s identification number.
- Model of your computer/laptop/net book.
- Existing software and peripherals attached to your computer.
- System & registry data about software &hardware related to installations and configurations.
- Error tracking files etc.
At event of any problem to your computer, our tech experts may require control and access to your computer remotely so that they can diagnose and correct the problem persisting in it. Such remote access by us requires internet connectivity so that so that without coming to location of your computer, our tech experts can solve the error immediately. sysfix24hrs technicians are allowed to access your computer remotely only with your consent and not otherwise. Our tech experts are well trained in using the remote access software and we take precautions & steps to limit access to your confidential information stored on computers or networks. We follow our internal policy in this regard and we request you (user) to remain present in front of your computer when it is remotely shared by our tech experts to solve the problems caused in it.
For raising quality of our services and monitoring purposes, sysfix24hrs reserves the right to record on-line and offline sessions between clients and our tech experts. But, if you (clients) don’t wish such, he can ask the tech experts not to record the call at all; we will respect your wish too. We do not link session record data used for these purposes with personal information served by you to save your privacy and security.
We may use your IP addresses to administer the site, follow the movement, analyze trends etc.
We take every precaution to protect privacy and security of users. When you submit sensitive information, it is protected by us both on-line and off-line. When our registration form ask users to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when User is just 'surfing'. We use encryption to protect sensitive information online; we also do everything in our power to protect user-information off-line.
Correction/Updating of Personal Information
If our client’s personally identifiable information changes (such as user zip code etc), he can update his personal information.
At any time when you do not wish to receive our newsletters or promotional emails regarding our products or services, you can revert back with “no further notice” request to us.
Your acceptance to the policy
We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Your continuous access and use of our site/services will be taken as your acceptance to our terms and conditions without qualifications.